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FAQ

FREQUENTLY ASKED QUESTIONS

Anyone, from individuals to companies, no matter where they come from, can sign up at X12. We warmly welcome investors from all around the world, as long as they adhere to our terms and conditions. Our official domain is: https://Xtwelve.ai

Creating multiple accounts in your team goes against our rules. We always keep an eye on new investor profiles to stop any affiliate fraud. If we find any confirmed cases of affiliate fraud, we will permanently block all accounts involved, including the person who referred them. It doesn't matter if you've deposited funds or have refunds in your balance, the block will still happen. We ask that you please stick to just one account for your personal needs. If you break this rule and make multiple accounts, everyone in the chain of users will be blocked.

Visit the Settings page on our website and use your Security PIN to make the necessary changes. It's important to note that you can only set your payment system data once, so double-check everything before saving. If you run into any trouble updating your payment system information, don't hesitate to contact our friendly technical support team for help.

Opening an account in our system is absolutely free. However, when you request a payout, there is a fixed 2.99% fee imposed by the X12 Platform. This fee helps sustain the system by covering necessary blockchain expenses and guarantees a steady income for the platform itself. As a result, X12 has the potential to generate a return on investment of 144% for as long as technology allows.

First, try using the "Restoring Access" feature. If that doesn't work, please contact our support center and provide your personal and account information. To reach our team, use the email address you used when you signed up.

Reach out to our Client Support team by filling out the Contact form on our website. They will guide you through the process and might require some extra information about your recent profile activities or security-related questions to verify your identity. Rest assured, we'll help you out!

You can access your account anytime, anywhere using the internet. This allows you to easily keep track of all activities on your account such as investments, withdrawals, interest, balance statistics, affiliate earnings, and a live list of deposits. To ensure maximum security, we suggest logging in from one device or location consistently. Try to avoid helping your family members or friends with their accounts.

First, try using the "Restoring Access" feature. If that doesn't work, contact us through the Support Center and give us your personal and account information. You can use the email address you used for registration to reach us. Avoid talking to anyone on social media and only go through the official Contact Form on our website. Please note that if you willingly let someone access your account or get tricked by online scamming, we won't give any refunds.

At X12, we take our clients' privacy seriously, so we don't ask for any sensitive personal data. You have the option to use anonymous contact information, but it's important to know that this might impact the legal validity of your contract with us. As of now, the only required details are your username and email address, which you can provide on the registration form. We do not follow strict KYC guidelines or provide automated tax reports.

The amounts in USD are provided for convenience and may differ in your account due to the current exchange rate. All investment profits and active deposits are calculated based on the value of the chosen cryptocurrency. The equivalent USD amount can vary depending on market rates. To maintain stability, the X12 system doesn't update the rate instantly.

At our site, security is our top priority. Besides a Security PIN for all main operations and option to enable 2FA, we use advanced software and hardware firewalls, along with a unique filtering system, to ensure smooth traffic flow without compromising your personal information. We go above and beyond to protect your data, conducting regular audits and limiting access to trusted staff members. User data is stored on separate, fortified servers and our expert security team is constantly monitoring payout requests and safeguarding valuable information.

To make sure your account is as secure as possible, follow these easy steps:
1. Always log out: After you finish using your account, remember to click the "Logout" link at the top of the web page. This will help prevent unauthorized access to your account.
2. Clear out your browser: If you are using a shared or public computer, regularly clear out forms, passwords, caches, and cookies from your browser. This will ensure that your personal information isn't stored on the computer where others might be able to access it.
3. Safeguard your password: Your password is like a key to your account, so it's important to keep it safe. Avoid sharing your password with anyone, and if you do, make sure to change it immediately. Remember that trustworthy organizations will never ask you for your password in online chat rooms, emails, or social media platforms.
4. Strong passwords are a must: Choose a password that is difficult for others to guess, and avoid writing it down or sending it through email. A strong password usually contains a combination of uppercase and lowercase letters, numbers, and special characters.
5. Keep your password up to date: Regularly updating your password is an effective way to enhance your account's security. Try to change it every few months to keep potential intruders guessing.
6. Strengthen your computer's defenses: Install a firewall and make sure to utilize licensed antivirus software on your computer. These measures can help protect against malware, viruses, and other cyber threats, providing an added layer of security.
By following these simple steps, you can ensure that your account remains secure and your information stays protected. The X12 team will never ask for your money or account upgrades, nor will they send any direct messages on Telegram or other apps.

You only need to deposit a minimum of $20.00 to start. When paying your invoice, you can make a deposit higher or lower than the required amount if you wish.

Currently, we have included Bitcoin (BTC), Litecoin (LTC) and USDT (TRC20) into our primary operations.

Once you have successfully completed the registration process, accessing your account is a breeze. Simply enter your username and password, and you're in! Now, go to the "Invest" option in your account menu. From there, you can easily choose your preferred payment method. The page will provide you with clear instructions on how to make your deposit by paying the invoice that is displayed.

Your deposit will remain active for 12 business days. During this period, you can expect a daily return of 12% on your investment. It is important to note that the initial deposit will not be returned at the end of the cycle. The total revenue, including the principal deposit, will provide a gross return of 144% (44% net). The break-even point for your investment will occur in less than 8 days. Once your deposit is confirmed and credited to your account, your investment will receive its first revenue credit within 24 hours.

To access your transaction history, just log in to your account and go to the "Operations" tab. There, you'll find a detailed overview of all your past activities.

After you send the funds, your account balance will be updated once the system confirms it. The time it takes for the processing and deposit to be credited depends on the blockchain network. Generally, it takes about 10-20 minutes to receive 1-3 confirmations. However, in some situations, it could take a few hours for your investment to become visible. The first revenue will be credited within 24 hours after the confirmation of your investment.

Yes, you have the freedom to cancel and oversee all your ongoing activities conveniently in the Operations area of your profile.

Unfortunately, no. When you make a deposit, you can only invest and receive profits in the same electronic currency for that particular transaction.

At X12, our carefully designed business plan assures a successful venture for both our investors and the company. By adopting a profitable and sustainable strategy, our goal is to create a thriving and prosperous enterprise that will last for many years.

The calculation of investment earnings and active deposits relies on the value of the specific coin type chosen. The corresponding amount in USD may vary in response to the fluctuations in market rates.

Currently, we don't have a feature that allows for immediate reinvestment of your available balance. It's important to understand that we discourage aggressive compounding on our platform. Aggressive compounding involves reinvesting a significant portion of your investment profits back into your portfolio, but with a small initial top-up.

To request a payout, just visit the "Withdraw" section on your Dashboard. There, you can indicate the amount you wish to withdraw and confirm the request using your Security PIN. Remember to set up a cryptocurrency address in the payment system settings, which will serve as the destination for your profits. You can conveniently provide these details on the "Settings" page.

Your withdrawal requests are processed within 72 Business Hours (Monday to Friday). Additional manual moderation or any issues with the blockchain network can slightly impact the waiting period. Our team's dedication to handling payouts efficiently may result in faster processing times at times.

When it comes to withdrawals, the minimum amount you can take out is $6.00. The value of your digital currency will precisely mirror this amount based on the current exchange rate. On the other hand, the maximum limit will depend on the balance you have available. You can have a maximum of 6 withdrawal requests active simultaneously.

Your account balance will be credited with revenue 24 hours after you make a deposit. New earnings are generated every day at the same time as your deposit, with a small window of a couple of minutes. Whenever it is convenient for you, you can request a profit withdrawal. Just log in to your account, click the "Withdraw" button, and confirm the amount you want to withdraw using your Security PIN. After the process is finished, your profits will be sent to the address you provided within 3 Business Days.

The payment system data in your account profile can only be set once. If you want to make changes to the payment system details, you should contact the technical support team for help. This ensures the highest level of security for the funds of X12 platform users.

When you submit a withdrawal request on a Friday, please note that the requests are only processed during Business Hours. The standard processing time for withdrawals is up to 3 Business Days. However, if you submit your request just before the weekend, it may take an extra 2 days due to the weekend break. Please keep in mind that our X12 staff is working hard to review and approve requests as quickly as possible. Depending on their workload, they may be able to expedite the process. Rest assured that there is no need to contact our support team for updates on your transaction status.

Usually, your payment will be processed quickly after it is approved by our team within 3 Business Days. However, there may be occasional delays or refunds due to system overload or errors. If your payment has been canceled or rejected, don't worry, simply resubmit it and it will be processed soon.

Investing in highly profitable ventures always carries some level of risk. It's important to understand that investing in X12 is not exempt from this. While it's worth noting that we strive to ensure the safety of your investment, it's essential to be aware that there are certain risks involved. Firstly, please be aware that the refund of your deposit cannot be guaranteed. In rare cases, there is a possibility that your deposit may not be returned or even lost. However, it's important to note that this is an uncommon occurrence. To protect the integrity of our platform, any users engaged in malicious activities on X12 will be blocked without prior notice. However, rest assured that in such cases, the invested funds will be returned to their rightful owners, excluding any damages caused to the company.

Anyone who registers on the X12 website has the opportunity to become a member of our referral program. Our affiliate program offers a range of technical solutions and financial benefits, tailored specifically for enthusiastic promoters who want to support the growth of our company and be duly rewarded in exchange.

You can earn a generous 12% first tier bonus for every direct deposit made by clients you invite. The more customers you bring in and the more deposits they make, the bigger your bonuses will grow. Registering a partner as your referral is simple - just provide them with a referral link. During the registration process, new users need to remember to specify your username as their "Upline." To easily access your referral link, head over to the "Affiliates" section in your account.
 

To find out the total number of referrals you have, all you need to do is log in to your account and navigate to the "Affiliates" section. That's where you'll be able to see a comprehensive list of your downlines, including information about their deposits and the affiliate rewards that are attributed to you.

Absolutely! You will receive an affiliate bonus for every deposit that your referrals make within a first tier of your network. These rewards will be added to your currency balance, allowing you to easily keep track of your earnings.

As soon as the system confirms and activates your partner's deposit, your affiliate bonus will be credited to your account. There's no need for you to invest personally to be eligible for our generous 12% single tier Affiliate Program.

While it may seem helpful, we advise against assisting your team members with the registration process or directly managing their profiles. This is to ensure that our security system doesn't flag any potential duplicate accounts. Additionally, it's important to note that you cannot invite your family members or relatives as direct uplines, as this would be considered affiliate fraud. Creating multiple accounts goes against our policies, and our team actively monitors new investor profiles to prevent any instances of fraud. If any confirmed cases of fraud are discovered, all accounts involved, including the referrer, will be permanently blocked, regardless of any funds deposited.

To qualify for our special Representative Affiliate program with a 12-2-1% commission, you need to have referred 20 active members and have an active investment of at least $1200, with a first-tier network top-up totaling $120,000. If you meet two of these criteria, you can become a representative on the X12 platform. You might need to provide more information, contact details, or be active on social media to qualify.